London
12 Bishopsgate
London EC2N 4AG
Contact & support
A real person.
A real answer.
Questions about an account, a market or the platform? Speak to someone who knows the product — not a script.
Get in touch
Tell us what
you need.
Whether you are opening your first account or running a desk, the right person is one message away.
Client support
Live chat and email, 24 hours a day from Sunday 21:00 to Friday 21:00 UTC.
support@aurelia-markets.comNew accounts
Guidance on applications, verification and choosing the right account type.
support@aurelia-markets.comInstitutional desk
Liquidity, API access and multi-seat arrangements for professional teams.
support@aurelia-markets.comNothing outsourced. Every message is read and answered by a member of the Aurelia team.
How can we help?
Send us a note and we'll route it to the right desk.
Message received.
Thank you. A member of the team will reply to your email shortly — usually within two minutes during market hours.
Global desks
Three cities. One standard.
Local teams across three time zones, with the same people-first approach to every conversation.
Singapore
8 Marina View
Asia Square Tower 1
Dubai
Gate Village 4
DIFC, Dubai
Support questions
Before you
write in.
A few answers to the questions we hear most often. If yours isn't here, the form above reaches a real person.
Live chat is usually answered in under two minutes. Emails are monitored around the clock and typically answered the same business day. Complex account or compliance requests can take longer, and we'll always confirm receipt.
Yes. Email support@aurelia-markets.com and a member of the client desk will respond. For account security, we may ask you to verify your identity before discussing account-specific information.
Your account email, the market or instrument involved, and a short description of what happened. Screenshots help for platform questions. Never share your password or one-time security codes with anyone, including our team.
Email support@aurelia-markets.com immediately and change your password if you believe your account has been accessed. We investigate every report and will contact you directly if we need more information.
Statements, contract notes and tax documents are available from the Documents area of your client portal. If you need a document reissued, our account team can help.
Ready when you are
One conversation.
A clearer start.
Open your account in minutes, or let our team walk you through the options first.
Or